Return Policy: At Shopalot.pk, we offer a return policy for products that are damaged upon arrival. If you receive a damaged item, please contact our customer service team within 48 hours of receiving your order. We will guide you through the return process and provide you with an exchange for the same product or a store credit.

Exchange Policy: We understand that you may need to exchange a product for a different size, color, or variant. To request an exchange, please contact our customer service team within 48 hours of receiving your order. We will assist you in initiating the exchange process, subject to product availability. Please note that the customer is responsible for any price differences between the original and exchanged products.

Shipping Charges: For returns and exchanges due to damaged products upon arrival, we will cover the return shipping charges. However, for exchanges or returns for any other reason, including size or color preference, the customer will be responsible for the return shipping charges.

Return Process: To initiate a return or exchange for a damaged product, please follow these steps:

1. Contact our customer service team within 48 hours of receiving the damaged item, providing them with your order number and a description or photos of the damage.
2. Our team will assess the case and guide you through the return or exchange process.
3. Once your return or exchange is approved, we will provide you with a return shipping label or arrange for a pickup.
4. Ensure that the product is securely packaged in its original packaging, including all accessories and tags.
5. Ship the product back to us using the provided return shipping label or the agreed-upon method.
6. Once we receive the returned item and verify the damage, we will process the exchange or issue a store credit for future purchases.

Please note that the returned product must be in its original condition, unused, and with all tags, labels, and accessories intact to be eligible for a return or exchange.

For any further inquiries or assistance regarding returns and exchanges, please contact our customer service team. We are here to help you and ensure your satisfaction with your shopping experience at Shopalot.pk.